TERMS & CONDITIONS
The content of this website is for your information and use only and valid whilst on display but is subject to change without previous notice. Any information displayed at time of purchase is to remain valid for the duration of the transaction, including any delivery period. Anna Ventura artist reserves the right to change or cancel any order within the first 24hrs if it couldn't be completed successfully. A full refund for cancellation or like-per-like swap would be offered in these occasions and we the right to choose the best option available.
By purchasing from this website you are contractually agreeing to the terms and conditions listed on this website. Before proceeding with a purchase, please ensure you are over 18 years old and legally capable of entering such contract and have read our terms and conditions fully.
Prices displayed are NOT inclusive of any delivery charges. Delivery prices only apply for items that require dispatch by courier or specialist carrier at checkout, or indicate that a specialist courier with a bespoke quotation is required. Please check each item at checkout to see final delivery prices on each transaction. An option for collection free of charge is also available upon checkout. Specialist courier fully insured is also available for higher value items, prices will be charged independently and will depend on item and delivery location; therefore a quote for shipping will be given once the purchase has been completed and all information has been gathered to give an accurate price. Prices displayed on this website are NOT VAT rateable (although exceptions may apply. Due to the nature of the business, if you require a VAT receipt, please enquire).
Insurance for each item is extended until delivery fulfilment in items dispatched by courier or specialist carrier. Items collected from the artist's studio, cease to be covered by our insurance once they leave the premises under the customer's possession.
We endeavour to provide faithful representation of each item for sale in this website through properly colour balanced and appropriately cropped photography. However, pictures, colours and proportions may change slightly when viewed on different platforms, and we are not responsible for any misrepresentation that may have occurred in such cases. If you would like more imagery or information on a specific item, please contact and we will be able to provide that upon request.
Our website may contain links to other websites of interest, however, we are not responsible for the content and contact of such websites, and is not to be understood as an endorsement. If any link ceases to be of interest or becomes a liability, it will be taken down. Similarly, we will not be responsible for any information you may submit to these other websites which are outside our control.
Anna Ventura artist is the public trading name for sole trader Anna Ventura.
As standard we only deliver to UK addresses covered by our couriers (excluding the channel islands, northern Ireland and the Highlands). If you are outside our standard area coverage, we will be happy to discuss your case directly and do the research to find a satisfactory alternative shipping solution.. Due to the nature and value of some of the works for sale, delivery will only be arranged with our trusted selection of specialist couriers and Art handlers to ensure the works integrity and a smooth transaction. All items will be fully insured at all times. Collection from our premises is always welcome, and we will go above and beyond wrapping the product for a safe journey home. We will also give you tips on display and hanging.
Delivery times will vary depending on method of transport: from 48hrs to three weeks. Rest assured, we will give the item purchased the time and care it deserves when packaging, with dedicated time and space for packaging at the end of each working day for both delivery and web collection. We will not be liable for any delay in delivery beyond our control: eg. bad weather, industrial action or when delivery information provided to us is not correct.
LOSS OR DAMAGE
All items dispatched from our studio are fully insured. If an item has been lost or damaged in transit to you whilst under the possession of our appointed courier, you will be entitled to a full refund once proof of such occurrence is provided. For our insurance claim to be valid and for the refund to be applicable, we will require you to report damages to the package upon arrival with the courier and to report any and all damages to the item inside the package within 24h of delivery. In such cases, photographic proof will be required.
We will not consider an item as “lost” until 15 days have passed. And we will only consider an item as “damaged” with proof of such damage.
Anna Ventura artist reserves the right to accept returns and action will be taken only at the artist's discretion. In case of a quality fault, we will be happy to discuss each individual case and to provide a satisfactory outcome wherever possible, be it a full refund or a replacement. Postage will not be refunded if courier has already been booked, fully paid to the courier and can't be cancelled for a refund.
Ownership of all work remains with the artist until purchase. Ownership entitles customers to quiet enjoyment and possession of the works. Under no circumstances ownership of works allows for reproduction or use of image rights. All image rights related to works produced by Anna Ventura artist will remain with Anna Ventura artist. Any misuse of reproduction and image rights by anyone other than Anna Ventura artist or an appointed individual, will be outside the law and legal action will be taken.
All branding and imagery on display by this Website, including the layout, look, appearance and graphics is subject to Copyright law, rights remaining with Anna Ventura artist. Use of any pictures from this website without consent for both private or commercial use will constitute direct violation of such laws and constitute a criminal offence.