Our refund and returns policy lasts 14 days as standard or 30 days if an item is faulty. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, a refund or exchange with free postage will only be offered if the item is unusable or not as described. If a refund is requested for a reason other than damaged goods, the return delivery charges will be incurred by the customer and a full refund only effected once the item has been delivered to us and inspected.
Should we ever trade in any of the following goods, they would be exempt from being returned: Perishable goods, any kids of publication, prints or greetings card. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we will always require a receipt or proof of purchase.
Partial refunds will only granted when an order is partially returned or partially damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us directly.
Only regular priced items may be refunded. Sale items, seconds or sold as seen items cannot be refunded.
We only replace items if they are defective or damaged and we are at fault: eg. it was damaged in transit or had defects that weren’t rightfully advertised. If you need to exchange an item, send us an email and we will inform you of product availability and stock, as well as provide you with a step by step guide to fulfil the exchange.
To return your product, you should mail your product to:
Garden Mill Studio
7 Garden Mill Industrial Estate
You will be responsible for paying for your own shipping costs for returning your item (unless agreed otherwise due to fault or damage in our liability as explained below). Otherwise shipping costs are non-refundable.
Please note, depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at directly for questions related to refunds and returns.